Freestate Electric Companies Terms Of Use

PART I: WEBSITE TERMS OF USE

Website Terms of Use

This website (“Website”) provides information concerning Freestate Electric, LLC (the “Company”) under the terms of use specified below (these “Terms of Use”). Please carefully read these Terms of Use before using this Website, and do not use this Website if you cannot agree to them. By using this Website, you are deemed to have agreed to all Terms of Use and the Internet Privacy Statement.

Amendment to these Terms of Use

The Company may modify or amend these Terms of Use at any time without notice and may, at any time, restrict your access to this Website. As the details of these Terms of Use are subject to change, users should confirm the details each time they access the Website.

These Terms of Use were last amended 10/29/2026.

The effective date of these Terms of Use is 10/29/2026.

Purpose of Use

Unless otherwise specified, this Website is offered by the Company for the voluntary use and convenience of users, and users are solely responsible for their use of this Website.

Intellectual Property

All the information, images and designs, etc., on this Website are protected by copyright, trademark, or other intellectual property rights, and the Company or the third-party licensing them to the Company holds such rights. Users shall comply with any and all laws and regulations regarding copyrights, trademarks or other intellectual property rights when using this Website. The reproduction, reuse, sale, or any other manner of use of any information, images or designs, etc., provided on this Website is strictly prohibited without the authorization of the copyright owners.

Links

The Company does not manage third-party websites linked on this Website or third-party websites which feature links to this Website. The Company does not make any guarantee with respect to the content of such websites. For more information regarding links and embedded content, please refer to the Links and Embedded Content section of the Internet Privacy Statement below.

Protection of Personal Information

The Company will handle users’ personal information in accordance with Internet Privacy Statement and California Privacy Notice set forth below. Before using this Website, users should carefully read, and agree to, the Internet Privacy Statement and California Privacy Notice.

Disclaimers

The Company does not guarantee the compliance, completeness, integrity, accuracy, security, legality, currency, or any other aspect of information on this Website.

The Company may change or terminate the content of this Website or suspend or discontinue this Website, in whole or in part, without notice.

Users bear sole responsibility for their use of this Website and are responsible for resolving any loss or trouble that results from the use or inability to access this Website.

Forward-Looking Information

Nothing on this Website is intended to solicit users to buy or sell the Company’s or any of its parents’ or affiliates’ stock or bonds. The final decision and responsibility with respect to investments rests solely with users. Statements on this Website regarding the Company’s plans, forecasts, and other matters that are not historical facts should be understood as forward-looking statements based on the assumptions and beliefs of the Company at the time of disclosure. Actual results could differ materially from those discussed in forward-looking statements due to economic conditions and other factors. Users should not place undue reliance on the information presented on this Website. The Company disclaims any obligation to update or revise any forward-looking statements, whether because of new information, future events, changes in assumptions or otherwise.

Cookies

This Website uses cookies. For more information regarding the Company’s use of cookies, please refer to the Cookies section of the Internet Privacy Statement below.

Web Beacon

This Website uses traffic analysis tools that use web beacons to facilitate the use of the content on this Website by users. However, no personal information concerning users is acquired using web beacons.

SSL

This Website uses Secure Socket Layer (SSL) encryption technology. SSL encrypts information transmitted between your device and the Company’s servers, helping to protect data in transit.

Governing Law/Jurisdiction

These Terms of Use are governed by the laws of the State of New York. All disputes arising out of or in relation to this Website and these Terms of Use shall be submitted to the exclusive jurisdiction of the courts of the State of New York in the first instance.

PART II: SOCIAL MEDIA TERMS OF USE

Social Media Service Terms of Use

The Company manages its official social media (“Social Media”) based on the following policies.

Before using the Company’s social media, please carefully read the terms of use specified below (these “Social Media Terms”) and use it only if you agree to these Social Media Terms. Please refrain from using the Company’s social media if you cannot agree to these Social Media Terms. We assume that by using the Company’s social media, you have agreed to all these Social Media Terms.

The Company’s basic policy on the use of social media

The Company will conduct promotions, communication activities, announcements, and public relations activities, etc., using various social media with the aim of building better relationships with customers and social media users.

The Company fully recognizes the potential impact of information disseminated via social media and maintains an awareness of this potential impact throughout its social media use.

Disclaimers (to customers and other social media users)

Please be aware that the information disseminated by the Company via its official accounts may contain the personal opinions of individual employees involved in managing social said accounts, and all posts do not necessarily constitute the Company’s official statement or view.

Please refer to the Company’s Website and news releases, etc., for the Company’s official announcements and views:

The Company’s Website:　 https://www.freestateelectric.com

News releases:　 Freestate Electric Companies News

The Company does not guarantee the compliance, integrity, accuracy, security, legality, currency, or any other aspect of information published to the Company’s social media.

Users bear sole responsibility for their use of the Company’s social media and for all replies, retweets or otherwise comments posted on the Company’s official accounts. Users are solely responsible for resolving any loss or trouble that results from the use or inability to access the Company’s social media.

The Company reserves the right to suspend, terminate or alter its official social media accounts without prior notice. In addition, the details of these Social Media Terms are subject to change without prior notice.

Any Company employees and the employees of any of its affiliates remain subject to their employers’ policies concerning the use of social media, as well as any other applicable policies concerning conduct within the work environment.

Official Social Media Accounts

The Accounts directly managed by the Organization are as follows:

Facebook (https://www.facebook.com/share/197jTw8zPV/?mibextid=wwXIfr )

Instagram (https://www.instagram.com/freestateelec?igsh=MTkzbjE1ZWg3ZXJocQ==)

LinkedIn (https://www.linkedin.com/company/freestate-electric/)

Disclaimer of Warranties

Except as expressly provided in these Terms of Use, the Social Media is made available to you on an “as is” basis. The Company disclaims and does not accept any liability to you in respect of the Social Media, your use of it, or otherwise. It is your responsibility to ensure that the Social Media is suitable for your intended purposes. The Company accepts no liability as to the suitability or fitness of the Social Media in meeting your needs, and the Company excludes, to the fullest extent permissible by law, all express or implied warranties, representations, conditions or terms. We give no warranty:

that access to the Social Mediawill be uninterrupted or error-free;

that the Social Media and/or the computer server from which the Social Media are made available, are free of viruses or other harmful components; or

as to the accuracy, content, timeliness, completeness, reliability, quality or suitability of any content contained in or delivered via the Social Media or otherwise made available in connection with the Social Media.

You also acknowledge and agree that the operation of the Website is dependent upon the proper and effective functioning of the internet and other third-party equipment and services, and that the company does not guarantee and will not be liable for these in any way.

Limit of Liability

The content in this Social Media may contain inaccuracies or typographical errors. Changes are periodically made to the Social Media and may be made at any time.

TO THE FULLEST EXTENT PROVIDED BY LAW, IN NO EVENT WILL THE COMPANY, ITS AFFILIATES, OR THEIR SERVICE PROVIDERS, EMPLOYEES, AGENTS, OFFICERS, OR DIRECTORS BE LIABLE FOR DAMAGES OF ANY KIND, UNDER ANY LEGAL THEORY, ARISING OUT OF OR IN CONNECTION WITH YOUR USE, OR INABILITY TO USE, THE SOCIAL MEDIA, ANY SOCIAL MEDIA LINKED TO IT, ANY CONTENT ON THE SOCIAL MEDIA OR SUCH OTHER SOCIAL MEDIA, INCLUDING ANY DIRECT, INDIRECT, SPECIAL, INCIDENTAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, INCLUDING BUT NOT LIMITED TO, PERSONAL INJURY, PAIN AND SUFFERING, EMOTIONAL DISTRESS, LOSS OF REVENUE, LOSS OF PROFITS, LOSS OF BUSINESS OR ANTICIPATED SAVINGS, LOSS OF USE, LOSS OF GOODWILL, LOSS OF DATA, AND WHETHER CAUSED BY TORT (INCLUDING NEGLIGENCE), BREACH OF CONTRACT, OR OTHERWISE, EVEN IF FORESEEABLE.

The foregoing does not affect any liability that cannot be excluded or limited under applicable law.

Indemnification

You agree to defend, indemnify, and hold harmless the Company, its affiliates and service providers, and its and their respective officers, directors, employees, contractors, agents, licensors, suppliers, successors, and assigns from and against any claims, liabilities, damages, judgments, awards, losses, costs, expenses, or fees (including reasonable attorneys’ fees) arising out of or relating to your violation of these Terms of Use or your use of the Social Media, including, but not limited to, your user contributions, any use of the Social Media’s content, services, and products other than as expressly authorized in these Terms of Use, or your use of any information obtained from the Social Media.

Precautions

Users should note the following points when using the Company’s official accounts.

The data, text, and other contents created by users may be deleted because of Company management of its official accounts. Users are therefore responsible for saving the data/text they create.

Do not infringe any copyright, image right or right to privacy, etc. of another user, third party, or the Company.

Please be wary of impersonation of the Company’s official accounts.

Block of Accounts, Deletion of User Postings

The Company may block access to its official accounts and take other necessary measures without any prior notice to a user if the user posts any content deemed inappropriate by the Company in light of the purpose of its official accounts. Inappropriate content includes, but is not limited to, expressions of the following nature:

Content that is intended or likely to cause or induce a crime;

Content that infringes a copyright, trademark, or other rights of the Company or a third party;

Content pertaining to the privacy of a third party;

Content that violates laws, regulations or public order and morals;

Content that insults any specific individuals or entities, including the Company, its affiliates, corporations, countries, or communities;

Content that insults any product or service of the Company, its affiliates, or a third party;

Content that introduces or advertises a user’s own product, store or company, or other commercial content;

Inappropriate content that contains obscene or inappropriate expressions, etc.;

Content that causes or may cause any disadvantage or damage to the Company or a third party; or

Any other content deemed inappropriate by the Company in light of the purpose of its official accounts.

Prohibitions

Users are prohibited from engaging in any of the following acts when using the Company’s official accounts. If a user has engaged in any of the prohibited acts listed below, the Company may take necessary measures, including, but not limited to, deleting postings/comments, blocking or deleting accounts or otherwise transmitting messages. In addition, if a user causes damage to the Company in violation of this Article, the Company may seek damages from such user:

Impersonating any third party, including the Company, its affiliates, or either’s employees;

Political activities, political campaigning, or religious activities;

Posting or transmitting a harmful computer program, virus, or malicious code;

Reproducing, selling, publishing or otherwise using the information obtained through the Company’s official accounts beyond the scope of private use;

Interfering with the operation of the Company’s official accounts, or acting in a way that causes, or may cause, any disadvantage or damage to a third party, including the Company;

Spamming;

Obstructing other users’ use or access;

Attempting to gain unauthorized access to the Company’s networks through password mining, hacking or other means;

Uploading or otherwise transmitting, in any form, any content that a user does not have the authority to release according to laws or a fiduciary or contractual relationship; or

Other acts deemed equivalent to the foregoing by the Company.

Copyrights in and to postings

The Company’s official account may reproduce, share or republish users’ posts without notice or permission from the user.

Personal Data of Children

This Social Media is not directed towards children under the age of 16. The Company does not knowingly collect or solicit personal data about children under 16 years of age. If you are a child under the age of 16, please do not send the Company any personal data. If the Company learns that is has incidentally collected personal data from a child under 16 years of age without parental consent, the Company will take reasonable efforts to delete that information. If you believe that a child under 16 years of age may have provided personal data to the Company, please contact the Company.

Inquiries

Please note that a user may not rely on the Company to respond to any individual’s comments or questions made via “reply” or “comment” functions or the like on the Company’s official accounts. If you have any inquiries concerning the Company, please use the inquiry form on the Company’s Website.

Waiver and Severability

No waiver by the Company of any term or condition set out in these Terms of Use shall be deemed a further or continuing waiver of such term or condition or a waiver of any other term or condition, and any failure of the Company to assert a right or provision under these Terms of Use shall not constitute a waiver of such right or provision.

If any provision of these Terms of Use is held by a court or other tribunal of competent jurisdiction to be invalid, illegal, or unenforceable for any reason, such provision shall be eliminated or limited to the minimum extent such that the remaining provisions of the Terms of Use will continue in full force and effect.

Social Media Accessibility

The Company is committed to making its Social Media accessible to the widest possible audience and seeks to maintain reasonable accessibility for users with disabilities. The Company endeavors to design and maintain its Social Media in substantial conformance with generally recognized accessibility standards, such as the Web Content Accessibility Guidelines (WCAG), where reasonably practicable.

The Company, however, does not guarantee that all portions of the Social Media will be fully accessible at all times. Certain content or features may be provided by third parties or rely on technology that is outside the Company’s control, and such content or features may not fully conform to applicable accessibility standards.

The Company continually works to improve the accessibility of its Social Media. If you experience any difficulty accessing any part of the Social Media or require assistance, please use the inquiry form on the Company’s Website, and we will make reasonable efforts to assist you or provide the requested information through an alternative means, where feasible. Accessibility efforts are ongoing, and improvements may be made periodically without notice.

Nothing in this statement is intended to create any representation, warranty, or admission regarding compliance with any specific accessibility standard or legal requirement.

Entire Agreement

The Terms of Use and our Internet Privacy Statement and other posted policies constitute the sole and entire agreement between you and the Company regarding the Social Media and supersede all prior and contemporaneous understandings, agreements, representations, and warranties, both written and oral, regarding the Social Media.

PART III: INTERNET PRIVACY STATEMENT

Internet Privacy Statement

Freestate Electric, LLC (the “Company”) respects the privacy of all customers and visitors of this Website, [www. freestateelectric.com]. The following information describes the privacy principles that govern this Website. By using our Website, you are accepting the Terms of Use and practices described in this Internet Privacy Statement. These Terms of Use and practices are subject to change at any time without notice.

If you have any questions or concerns, please direct communications to:

Freestate Electric, LLC Contact Form
mailto:

This Privacy Statement and Terms of Use do not apply to employees, former employees, or job applicants. The Company’s prior, present, and potential future employees privacy notice is available from the Department of Human Resources and can be obtained by contacting them directly.

Browsing

Visitors who browse this Website do so anonymously. Unless you voluntarily provide us with information, we will not collect your identity, email address, or any other personally identifiable information.

Information We Collect and How We Use It

When we need to collect personally identifiable information from you, we will ask you to voluntarily supply us with the information we need. If necessary, we may use your information to contact you for help in processing your request. Information you provide will be used for our own internal purposes.

Disclosure of Information to Third Parties

We prohibit the sale or transfer of personally identifiable information to entities outside of Freestate Electric, LLC for any non-Freestate Electric, LLC use without your approval.

Cookies

We use “cookies” on this Website. A cookie is a piece of data stored on your device to help us improve your access to the Website and identify repeat visitors. For instance, cookies may allow you to log in without re-entering a password. Cookies are not linked to any personally identifiable information. If you do not wish to accept cookies, you may configure your browser to reject them.

Links and Embedded Content

This Website may contain outside links or embedded content (e.g. videos, images, articles, etc.). The Company is not responsible for the content or privacy practices of any websites that you access from this Website. Other websites may collect data about you, use cookies, or embed additional third-party tracking. We encourage users to read the privacy statements of any other site that collects personally identifiable information. If you decide to access any of the third-party websites linked to this Website, you do so entirely at your own risk and subject to the terms and conditions of use for such websites.

Consent

By using this Website, you consent to the collection and use of information as specified above. If we make changes to our Internet Privacy Statement, we will post those changes on this page but will not provide notice of those changes except through our posting on this page. Please review this page frequently to remain up-to-date with our practices and procedures.

Protection of Personal Information

For information regarding the Company’s handling of personal information, please refer to the Protection of Personal Information section of the Terms of Use above.

Compliance with Laws and Regulations

The Company will strictly comply with applicable data protection laws and regulations, guidelines, industry self-regulation rules, and internal rules when carrying out operations in which personal information is handled.

Acquisition of Personal Information

The Company will acquire personal information by fair and legitimate means. In addition, unless permitted by applicable data protection laws and regulations, the Company will not acquire any sensitive personal information without the prior consent of the individual to whom such personal information pertains.

Use of Personal Information

(1) The Company will use personal information only for the purposes of use officially announced in advance or within the scope of use informed at the time of acquisition and to the extent necessary to carry out business.

(2) The Company will not use personal information in a manner that may encourage or induce illegal or unlawful activities.

(3) In the case where the Company shares personal data with a third party, or entrusts the handling of personal data to a third party, the Company will examine such third party rigorously, and perform proper supervision to ensure that such third party keeps the personal information confidential.

Provision of Personal Data to Third Parties

Except as provided by applicable data protection laws and regulations, the Company will not provide personal data to any third party without the prior consent of the individual to whom such personal data pertains.

Safety Management Measures for Personal Information

(1) The Company will work to store and manage personal information in an accurate and up-to-date manner, and will take the necessary safety control measures to prevent unauthorized access or leakage of personal information.

(2) The Company will take the following specific security management measures:

Formulation of a Basic Policy and Maintenance of Discipline Regarding the Handling of Personal Data. In order to ensure the proper handling of personal data, the Company will establish a basic policy that includes compliance with applicable data protection laws and regulations and the creation of a point of contact for related questions and concerns.
Organizational Safety Management Measures. In addition to appointing a manager responsible for handling personal data, the Company will clarify the employees involved with handling personal data as well as the scope of the data, and the Company will establish a system for reporting and contacting the manager if evidence or indications of violations of applicable data protection laws and regulations or internal rules is detected. In addition to regular self-inspections regarding the handling of personal data, the Company will undergo audits conducted by outside departments and third parties.

III. Human Security Management Measures. The Company will provide training to employees regarding precautions when handling personal data.

Physical Safety Management Measures. In regions where personal data is handled, the Company places restrictions on employee access and on equipment that can be brought into the office. The Company will also implement measures to prevent unauthorized persons from viewing personal data. The Company will take measures to prevent the theft or loss of equipment, electronic media, and documents, and take measures to ensure that personal data is not easily revealed when such devices or electronic media are transported, including within the Company’s premises.
Technical Safety Control Measures. The Company will implement access restrictions in order to limit the scope of employee access to the personal information database, and of the database itself. The Company has implemented a system to protect information systems that handle personal data from unauthorized outside access or harmful software.

Disclosure, Correction, Suspension of Use, and Deletion of Personal Information

The Company will promptly respond to requests from the owners of personal information for disclosure, correction, suspension of use, and deletion of their own personal data as well as to complaints and inquiries, in an appropriate manner and to a reasonable extent in accordance with applicable data protection laws and regulations. Please contact the Personal Information Protection Help Desk listed below.

Compliance Program for the Protection of Personal Information

To execute the policies set forth in this Internet Privacy Statement, the Company has formulated a compliance program for the protection of personal information and keeps its employees and other interested parties fully informed of this program, and executes and maintains this program, as well as strives to properly manage personal information through ongoing review and improvement.

Personal Information Protection Help Desk

Contact the department below for any questions regarding the handling of personal information. Please understand that depending on the information requested, you may be asked to confirm your identity.

Freestate Electric, LLC

Phone Number: (301) 595-0665

Address: 13335 Mid Atlantic Blvd, Laurel, MD 20708

Email: marketing@freestateelectric.com

PART IV: CALIFORNIA PRIVACY NOTICE

California Privacy Notice

Additional Information for California Residents:

Personal Data We Collect.

Depending on how you use the Website, the Company may collect the following categories of personal data (and have collected in the prior 12 months):

Identifiers. Such as name, email, phone number, billing and shipping address, unique personal identifier, online identifier, IP address, account name, or other similar identifiers.

Customer Records. Such as account and profile information and customer records that contain personal data, such as name, account name, other characteristics or descriptions, email, address, phone number, and other contact information, account credentials, communications preferences, billing and payment information, customer service and support tickets and records, and other information you provide to use the Company’s services.

Commercial Information. Such as records of purchases and other purchasing or consuming histories or tendencies.

Internet or Other Electronic Network Activity Information. Such as browsing history, clickstream data, search history, and information regarding interactions with the Company’s Website, advertisements, or emails, including other usage data related to your use of any of the Company’s services or other online services.

Geolocation Data. Such as general location information about a particular individual or device.

Audio, Electronic, Visual, or Similar Information. Such as information collected via call recordings if you are interacting with the Company in a customer service capacity or if you call the Company on a recorded line, recorded meetings and webinars, videos, photographs, user profile images, and security camera footage to secure the Company’s offices and premises.

Professional or employment-related information. Such as job title, employer, work email, phone number, and address.

Inferences. Such as inferences drawn from any of the information described in this section about an individual including inferences reflecting the individual’s preferences, characteristics, behaviors, attitudes, abilities, and aptitudes.

Sources of Personal Data.

The Company generally collects personal data from the following categories of sources:

Directly or indirectly from you;

Our business partners;

Customers and clients;

Social networks;

Our vendors and service providers.

Purposes for Collecting and Disclosing Personal Data.

In general, the Company collects and otherwise processes the personal data the Company collects for the following business or commercial purposes:

Provision and maintenance of the Services;

Contacting you and providing you with information you have requested;

Analytics and improvement of our services, products, and Services;

Collection and use of statistical information about the use of the Services;

Detecting issues and addressing the security of our Services and systems;

Payment processing;

Marketing and promotions;

Security and protection of rights;

Research and surveys;

Interacting with you via social media;

Planning and managing events;

Compliance with legal obligations and legal process;

Execution of corporate transactions (e.g., reorganization, merger, sale, sale of assets, joint venture);

Auditing, reporting, and other internal operations; and

General business and operational support.

Sensitive Personal Data.

Notwithstanding the purposes described above, the Company does not collect, use, or disclose “sensitive personal data” beyond the purposes authorized by the CCPA.

Retention of Personal Data.

The Company retains your personal data for as long as needed or permitted, based on the reason the Company obtained it (consistent with applicable law). When deciding how long to keep your personal data, the Company considers whether it is subject to any legal obligations (e.g., any laws that require the Company to keep records for a certain period before it can delete them) or whether it has taken any legal positions (e.g., issued any legal holds or otherwise need to preserve the information). Rather than delete your data, the Company may also deidentify it by removing identifying details. Where the Company has committed to maintaining and using personal data in a deidentified form, it agrees not to reidentify deidentified data except as permitted by applicable law.

The Company retains emails for as long as they are needed for its operational purposes.

The Company generally deletes personal data provided pursuant to a user’s consent when the consent is withdrawn.

Disclosure of Personal Data to Third Parties and Other Recipients.

The categories of personal data the Company has disclosed for a business purpose in the preceding 12 months include: identifiers, customer records, commercial information, Internet or other electronic network activity information, geolocation data, audio, video, and other electronic data, and inferences.

The categories of third parties and other recipients to whom the Company may disclose personal data for a business purpose may include: affiliates, subsidiaries, and business partners, vendors and service providers, acquirers of business assets, advertising networks, internet service providers, data analytics providers, government entities, operating systems and platforms, and social networks.

Sales and Sharing of Personal Data.

The CCPA defines “sale” as disclosing or making available personal data to a third-party in exchange for monetary or other valuable consideration, and “sharing” includes disclosing or making available personal data to a third-party for purposes of cross-contextual behavioral advertising.

The company does not “sell” or “share” personal data as defined above. The Company also does not sell or share personal data about individuals it knows are under age 16.

Your CCPA Rights.

The CCPA provides California residents with certain rights regarding their personal data. Note that these rights only apply to personal data the Company collects and processes under this privacy notice as a business or controller. For personal data the Company processes on behalf of its business clients in its capacity as a service provider or processor, please submit your request directly to the business client with whom you have a relationship, and the Company will provide reasonable assistance to that business client as necessary. In general, California residents, including the Company’s business clients’ employees who reside in California, have the following rights, subject to certain exceptions:

Right to Know/Access. The right to request:

The categories or personal data the Company collected about you;

The categories of sources from which the personal data is collected;

The Company’s business or commercial purposes for collecting, selling, or sharing personal data;

The categories of third parties to whom the Company has disclosed personal data; and

A copy of the specific pieces of personal data the Company has collected about you.

Right to Correct. The right to request that the Company correct inaccuracies in your personal data.

Right to Delete. The right to request the Company delete your personal data.

Opt-Out of Sale or Sharing. The Company does not “sell” or “share” personal data, or use it for targeted advertising purposes, so there is no need to exercise your right to opt-out.

Right to Limit Use . The Company does not engage in uses or disclosures of “sensitive personal data” that would trigger the right to limit use of sensitive personal data under the CCPA.

Right to Non-Discrimination. The Company will not discriminate against you for exercising any of the rights described in this section.

Exercising Your CCPA Rights.

If you are a California resident and would like to exercise your CCPA rights, you may do so by sending the form on the website.

Before responding to your request, the Company must first verify your identity using the personal data you recently provided to it. You must provide the Company with your name and the email address you usually use to interact with the Company. The Company will take steps to verify your request by matching the information provided by you with the information it has in its records. In some cases, the Company may request additional information in order to verify your identity, or where necessary to process your request. If the Company is unable to verify your identity after a good faith attempt, the Company may deny the request and, if so, will explain the basis for the denial.

You may also designate someone as an authorized agent to submit requests and act on your behalf. Authorized agents will be required to provide proof of their authorization in their first communication with the Company, and the Company may also require that the relevant consumer directly verify their identity and the authority of the authorized agent.